These are the fitter operating terms presented with the Treadivo online application. The application form is completed on the website and is intentionally not repeated here.
1.Scope, parties and acceptance
These terms are issued by TYREO PTY LTD ACN 700 631 849, ABN 64 700 631 849, operating the Treadivo website and brand (Treadivo). They apply to each business approved by Treadivo to perform tyre fitting or related services (Service Partner). The website application collects the Service Partner's identity, capability, licensing, insurance, service-area and acceptance details. The application form is not reproduced in this policy. By electronically accepting this policy and submitting an application, the applicant confirms that it is authorised to bind the Service Partner. No appointment takes effect until Treadivo accepts the application or issues a Work Order. A Treadivo Customer is a customer whose booking, purchase or Work Order is introduced, arranged or administered through Treadivo. A Work Order is Treadivo's written or electronic instruction identifying the approved service, vehicle, location, timing, fee and any special requirements.
2.Appointment and independent business relationship
Treadivo may offer Work Orders to the Service Partner on a non-exclusive, job-by-job basis. No minimum volume, territory or exclusivity is promised. The Service Partner may accept or decline a Work Order before acceptance and may provide services to other customers and businesses. The Service Partner operates an independent business and controls its workplace, personnel, equipment and lawful technical method. Nothing in these terms creates employment, partnership, joint venture, franchise, agency or authority to bind Treadivo. The legal character of the relationship depends on the practical relationship and applicable law, not the label used in this policy.
3.Continuing eligibility, personnel and insurance
The Service Partner must maintain every licence, registration, certificate, qualification, permit and insurance required for its business, accepted services and jurisdiction. It must promptly provide current evidence when requested and notify Treadivo of any expiry, suspension, restriction, claim or material change.
- Only competent, lawfully authorised personnel may perform a Treadivo service.
- Subcontracting or use of another site requires Treadivo's prior written approval.
- The Service Partner remains responsible for approved personnel, subcontractors, equipment, safety and workmanship.
- Treadivo may pause new Work Orders while eligibility, safety, licensing or insurance is being reviewed.
4.Work Orders, bookings and variations
A Work Order becomes binding when accepted by the Service Partner. Before starting, the Service Partner must verify the Work Order, customer, vehicle, tyre specification, approved service, location and any stated limits. A Work Order controls job-specific scope, timing and fee; this policy controls the continuing operating relationship. The Service Partner must pause and contact Treadivo if there is a mismatch, unavailable part, safety concern, vehicle condition, delay or recommended additional work. Except for an immediate step reasonably necessary to prevent imminent harm, no additional or chargeable work may begin until Treadivo records the variation and any required customer authority.
5.Customer payments and no direct charges
All customer payments must go through Treadivo.
The Service Partner must not request or accept payment directly from a Treadivo Customer for any Treadivo Work Order. This includes cash, card, transfer, digital payment, deposit, tip requested as a condition of service, or any charge for fitting, balancing, valves, TPMS, alignment, disposal, storage, call-out, administration or another item connected with the Work Order.
- Do not add an unapproved service or charge.
- Do not retain a vehicle as leverage for an unauthorised payment.
- Direct the customer to treadivo.com.au/ or info@treadivo.com.au for every pricing, payment, cancellation, warranty, refund or other request.
- A genuinely separate future service may be arranged independently only if it is not part of an active Treadivo job and Treadivo customer data is not misused.
6.Pre-inspection, safety and alignment due diligence
Before work starts, the Service Partner must inspect the vehicle and record relevant pre-existing condition, tyre and wheel condition, visible damage, warning indicators, and any fact that may affect safe or reliable completion. Customer insistence does not override a safety, licensing or legal duty. Wheel alignment may be performed only when included in the Work Order and carried out by lawfully authorised, competent personnel using suitable calibrated equipment. The Service Partner must check and record relevant steering, suspension, wheel, tyre, ride-height, loading and other conditions. It must refuse or pause alignment if a condition could make the work unsafe, unlawful, misleading or unreliable, and must preserve measurements, notes and images supporting that decision.
7.Service standards and completion evidence
Services must be performed with due care and skill, using serviceable and appropriate equipment, safe lifting and restraint practices, applicable manufacturer information, Australian standards, tyre and vehicle specifications, the Work Order and applicable law.
- Confirm tyre size, load and speed ratings, direction, axle pairing, wheel compatibility and pressure.
- Record valve and TPMS treatment, balance, torque source and value, and any approved alignment result.
- Protect the vehicle, wheels, paint, trim, sensors and customer property.
- Submit accurate, contemporaneous evidence sufficient for Treadivo to validate completion.
- Record any customer refusal or unavailability to sign and provide other reliable handover evidence.
8.Fees and invoicing
The fee and GST treatment for each accepted service are stated in the Work Order or another written fee record accepted by both parties. The Service Partner must not rely on a verbal variation. Unless Treadivo has agreed in writing to issue recipient-created tax invoices, the Service Partner must submit a valid invoice or tax invoice containing the information required by Australian tax law. The Service Partner is responsible for its own tax, GST, superannuation, wages, workers compensation and business obligations. Treadivo may verify bank-detail changes through a separate contact channel before releasing payment.
9.Payment period and processing day
Payments for eligible Work Orders completed from Monday to Sunday will be processed by Wednesday of the following week. The completion timestamp in Treadivo's system determines the payment period. Processed means Treadivo has instructed or released the payment through its payment provider or bank. It does not promise that the receiving bank will clear or make funds available on Wednesday. Bank, payment-provider, public-holiday, incorrect-account and security-review delays may affect receipt after processing.
10.Payment eligibility
A Work Order is eligible for the Wednesday processing cycle when:
- the Service Partner accepted and completed the authorised service within the relevant Monday to Sunday period;
- all required completion, safety and handover evidence is complete and capable of validation;
- Treadivo has received a valid invoice or other agreed payment record;
- the Service Partner's legal, tax and verified payment details are current; and
- there is no reasonable dispute affecting the amount being processed.
If required information is incomplete, inaccurate or received after processing has begun, the affected amount becomes eligible when the issue is resolved and will be included in the next practicable payment run. Treadivo will identify a material missing item or payment query promptly after becoming aware of it.
11.Disputed amounts and corrections
Undisputed amounts remain payable on the usual cycle even when another amount is disputed. Treadivo may temporarily withhold only the amount reasonably in dispute while it investigates and must provide the Service Partner with a reason and a reasonable opportunity to supply evidence. A complaint alone does not authorise a blanket forfeiture, penalty or withholding of unrelated fees. A duplicate payment, calculation error, overpayment or amount properly recoverable under section 13 may be corrected by repayment or a credit against a future amount after notice and supporting details. Treadivo must not recover the same loss twice.
12.Customer complaints, refunds and rework
Every complaint, cancellation, warranty request, refund request, pricing question or other customer remedy is managed by Treadivo. The Service Partner must not independently refund a customer, provide cash back, reverse a Treadivo payment, settle a complaint, admit liability on Treadivo's behalf, or promise or deny a customer remedy. It must make the situation safe, preserve relevant evidence, notify Treadivo promptly and cooperate with Treadivo's reasonable investigation and customer-remedy process. Treadivo may arrange inspection, rework, an alternative fitter, refund or another lawful remedy. Urgent safety action and any right or remedy under the Australian Consumer Law will not be delayed by a business-to-business payment dispute.
13.Evidence-based adjustments
A complaint or refund request alone does not establish Service Partner fault. Before adjusting a fee, Treadivo will consider the Work Order, required inspection and completion evidence, photographs, measurements, reports, vehicle condition, customer information, Service Partner response and any independent assessment reasonably obtained. Where evidence reasonably confirms fitter-caused defective or unsafe work, vehicle damage, an unauthorised charge, missing mandatory evidence, or failure to perform required due diligence, Treadivo may arrange a lawful remedy and may withhold, credit or recover the affected fee and reasonable documented direct remedy costs to the extent caused by that failure. The adjustment must be proportionate, must account for Treadivo's or another person's contribution, and must not duplicate another recovery. A Service Partner that properly identifies, records and escalates a pre-existing or later steering, suspension, wheel, tyre or vehicle condition does not lose an otherwise earned fee merely because a complaint is made.
14.Damage, incidents and insurance cooperation
The Service Partner is responsible for vehicle or property damage caused by its acts or omissions. It must immediately report damage, injury, near miss, unsafe condition, theft, road-test event, privacy incident or material customer dispute, make the situation safe, preserve evidence and notify its insurer where required. Neither party may compromise the other's insurance position or admit liability for the other. Each party must provide reasonable cooperation for an insurance, recovery or remedy process concerning its conduct.
15.Privacy, customer data and records
The Service Partner may use customer personal information only to perform the Work Order, communicate as authorised, comply with law, protect safety and maintain required service records. It must not use customer data for unrelated marketing, solicitation or another transaction without a lawful basis and any required consent.
- Limit access to authorised personnel who need the information for the Work Order.
- Take reasonable technical, physical and organisational steps to protect customer information.
- Notify Treadivo immediately of suspected loss, misuse, unauthorised access, modification or disclosure.
- Return, securely destroy or de-identify information when no longer required, subject to lawful retention obligations.
- Keep Work Order, tax, safety and service records for the period required by law, insurer requirements and a reasonable written Treadivo retention policy.
16.Responsibility, indemnity and non-excludable rights
The Service Partner is responsible for its workplace, personnel, licences, equipment, safety, technical method and quality of the services it accepts. The Service Partner indemnifies Treadivo against reasonable loss, liability, damage, claim and cost to the extent caused by the Service Partner's breach, negligence, unlawful conduct, privacy breach, fraud, wilful misconduct, defective or unsafe work, or vehicle damage. The indemnity is reduced to the extent Treadivo or another person contributed to the loss and is subject to reasonable mitigation. Treadivo remains responsible for its own conduct, customer-facing obligations, payment administration and any liability or guarantee that cannot lawfully be excluded. Nothing in this policy excludes, restricts or modifies the Australian Consumer Law, another non-excludable service guarantee, or liability for fraud, wilful misconduct or a statutory duty that cannot lawfully be excluded.
17.Suspension, termination and completed Work Orders
Either party may end the continuing arrangement on 30 days' written notice. Treadivo may immediately pause new Work Orders for a credible safety, licensing, insurance, fraud, privacy or serious service concern and will provide reasons and conduct a proportionate review. A material breach not capable of remedy, insolvency, fraud, falsified evidence or serious safety or legal failure permits immediate termination. A remediable material breach permits termination if not remedied within 10 business days after written notice. Accepted Work Orders must be completed, safely reassigned or cancelled as directed, and undisputed fees and customer matters must be reconciled despite termination.
18.General terms, notices and electronic acceptance
These terms are governed by the laws of Western Australia. The parties submit to the courts of Western Australia and courts hearing appeals from them. Before court proceedings, a dispute must be referred to nominated representatives with supporting material and, if unresolved after 10 business days, escalated to senior representatives for good-faith negotiation, except for urgent safety, statutory or injunctive action. Notices must be in writing. Notices to Treadivo may be sent to info@treadivo.com.au. The Service Partner's notice details are those in its application or latest accepted update. A variation must be recorded in writing and accepted by authorised representatives; Treadivo may update these standard terms for future Work Orders by reasonable notice, but may not retrospectively reduce an accrued payment or remedy right. Electronic acceptance, signatures and records may be used to the extent permitted by the Electronic Transactions Act 2011 (WA) and other applicable law. Treadivo will retain the accepted version, applicant identity, date, time and available audit reference. If a provision is invalid, it is severed to the minimum extent necessary. Delay is not waiver. These terms and accepted Work Orders form the entire agreement for their subject matter.